FAQ

What if I cant retrieve my password

Enrolled students may access a call center via a toll-free number during the business hours of 8 a.m. to 6 p.m. EST to get help with registration or password issues. There is also the option to email anytime. Students may use these vehicles of assistance to address any questions or comments regarding the courses to the call center. The call center number is: 1-877-740-4357 or go to the contacts link to send an email.Back to top

What if I am having problems registering?

Perspective and enrolled students may access a call center via a toll-free number during the business hours of 8 a.m. to 6 p.m. EST for assistance with registration. There is also the option to email anytime. Students may use these vehicles of assistance to address any questions or comments regarding the courses to the call center. The call center number is: 1-877-740-4357 or go to the contacts link to send an email.Back to top

What if I cant access a video?

First make sure that your computer is compatible with the requirements for you to be able to successfully download videos from the courses. If your computer meets these requirements, and you are still having trouble, you may access a call center via a toll-free number during the business hours of 8 a.m. to 6 p.m. EST. There is also the option to email anytime. For your convenience, in order to be able to participate in our continuing education offerings, you may check your computer here.Back to top

Do you offer 24/7 technical support?

Perspective and enrolled students may access a call center via a toll-free number during the business hours of 8 a.m. to 6 p.m. EST to get help with registration or password issues. There is also the option to email anytime. Students may use these vehicles of assistance to address any questions or comments regarding the courses to the call center. The call center number is: 1-877-740-4357.Back to top

How can I track my hours?

In order to track your course hours that you have successfully completed, as well as, hours that you are currently enrolled in, you may use your login username and password and click the “my courses” link for the information.Back to top

Do I have to be licensed to take these classes?

Students do need to meet any specific minimum requirements to enroll in Key to Knowledge Training Institute courses. However, the courses available to the general public provide a specific benefit to licensed professionals who are required to matriculate in continuing education courses on an annual or biannual basis.Back to top